Shipping & Returns

SHIPPING INFORMATION

We strive to process and ship all orders within a few business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Delivery times vary depending on your location and the shipping method selected.

DOMESTIC SHIPPING (WITHIN THE COUNTRY)

  • Standard shipping typically takes 3-5 business days.
  • Expedited shipping options may be available at checkout for faster delivery.

INTERNATIONAL SHIPPING

  • Orders shipped outside the country may take 7-14 business days, depending on customs processing.
  • Customers are responsible for any applicable customs fees, taxes, or import duties.

TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package’s delivery status. If you encounter any issues, please contact our customer service team.

RETURNS & EXCHANGES

We accept returns within a specified period from the delivery date. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.

HOW TO INITIATE A RETURN

  1. Visit laurepolet.com and navigate to the Returns section.
  2. Follow the instructions to generate a return label.
  3. Pack the items securely and attach the provided label.
  4. Drop off the package at the designated shipping carrier.

REFUND PROCESS

  • Once your return is received and inspected, we will process your refund within a few business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

EXCHANGES
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order for the desired item.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, please contact us immediately. We will assist you with a replacement or refund.

FINAL SALE ITEMS
Certain items, such as sale or clearance products, are marked as final sale and cannot be returned or exchanged.

QUESTIONS?
For further assistance regarding shipping or returns, please visit laurepolet.com or reach out to our customer service team.

Thank you for shopping with us!